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Hotel & Premises Rules
Last Updated: 12/06/2026
These Hotel & Premises Rules set out the rules and regulations that apply during your stay at The Leofric Legends Hotel and while you are on our premises.
The following terminology applies to these Hotel & Premises Rules: "Client," "Guest," "Customer," "You," and "Your" refer to the person making the booking and any guests included in that booking. "The Company," "Leofric Legends Limited," "The Leofric Legends Hotel," "Leofric Legends," "The Leofric Hotel," "The Hotel," "Ourselves," "We," "Our," and "Us" refer to our company.
By accepting a booking with us, you agree to these Rules and Policies for the duration of your stay and accept responsibility for all guests included in your booking.
Failure to follow these Rules and Policies may result in you being asked to vacate the property, with no refund given, and may result in you being permanently banned from establishments owned by or in partnership with us.
Booking and Guests:
- The minimum age for entry into the premises is 18.
- Children and pets are strictly prohibited.
- Guests must be able to show photo identification upon check-in.
- Please note that all special requests and optional extras are subject to availability, and additional charges may apply.
- Payment is required before arrival. Payment may be made by PayPal e-invoice, bank transfer, or over-the-phone card payment. Payment options and instructions will be provided after your booking details are finalised.
- For stays shorter than 14 nights, a full refund is available when cancellation is made at least 31 days before check-in. No refund is available for cancellations made within 31 days of check-in.
- For stays of 14 nights or more, a full refund is available only within 48 hours of the booking being made. After that 48-hour period, long-stay bookings are non-refundable.
- Bookings made before this refund-policy update remain subject to the refund policy that applied when the booking was made.
- Refunds will only be returned to the same card, account, or payment method used for the original payment. If this is not possible, no refund will be given without confirmation from the relevant bank or payment provider that the original payer's identity matches the proposed refund recipient.
- Booking dates cannot be changed within 31 days of check-in. However, the length of stay may be extended, but not reduced, subject to availability and confirmation by us. Extended dates follow the same policies once confirmed.
- Check-in and Check-Out Times:
On premises
- Minors under 18 years of age are not permitted on the premises. If found on the premises, they will be immediately asked to leave along with any accompanying adults.
- Photos may be taken for marketing, promotional, or website purposes. If you do not wish to be included, please let us know.
- Tampering with any emergency fire equipment, breaking the glass of a fire alarm when no fire is evident, or smoking on the premises will result in a minimum charge of £300 per infraction, including per cigarette smoked. You may also be asked to vacate the property with no refund given. Police and legal proceedings may also be instigated.
- You will be charged for any damage caused by you or your group during your visit with us.
- If you are intoxicated to a level where you cannot use the doors during your visit, we reserve the right to refuse entry into the building.
- The Leofric Legends is not liable for any loss, damage, injury, or inconvenience caused by any events or circumstances beyond its control.
- Unregistered guests are not permitted to enter the hotel without staff permission. Allowing them access may result in you being asked to vacate the property with no refund given.
- This does not include entry into the antiques, collectables and oddities shop when a staff member is present and the shop has been opened to guests or visitors.
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